How quickly can you answer my question?
We reply to messages and emails in the order they are received and always aim to respond as quickly as possible. In most cases you will hear back from us within 24 hours.
Can I change my shipping address after my order has been placed?
Orders are prepared for shipping quickly, so address changes are not always possible. If you spot an error, please email us right away at support@thedealhaven.com with your name and order number, and we will do everything we can to update it before your package leaves.
How long is the processing period?
Order processing usually takes 1 to 3 business days after you place your order. Most packages are prepared within 24 hours, but during busy periods processing may take up to 3 business days.
How long will shipping take?
Once your order has shipped, delivery typically takes 5 to 10 business days depending on your location. You will receive a tracking number by email as soon as your order is on its way.
Do you offer free shipping?
Yes. We offer free shipping on all orders over $99. Any shipping charges for smaller orders are calculated and shown clearly at checkout before you pay.
Will my order arrive in one package?
Depending on the size of your order, you may receive your items in more than one package, and these can arrive a day or two apart. There is no need to worry if everything does not turn up at once.
What happens if an item is out of stock?
If any item in your order is out of stock, we will email you to let you know when we expect it to ship. If we cannot restock it within a reasonable time, we will automatically refund you for that item.
How can I track my order?
Use the Track Your Order link in our main menu and enter the tracking number from your shipping confirmation email to see exactly where your package is. If you need a hand, we are always happy to help.
My tracking says delivered but I have not received my order. What do I do?
Please double-check around your delivery address and with neighbours first, as carriers sometimes mark parcels delivered slightly early. If it still has not arrived, contact us at support@thedealhaven.com and we will help track it down.
I received a damaged or wrong item. What should I do?
We are sorry to hear that. Please contact us at support@thedealhaven.com with your name, order number, and a photo of the issue. We back every order with a 30-day money-back guarantee and will make it right.
